Digital Service Delivery Policy
Last Updated: October 2026
1. Nature of Products & Delivery
HelpIt Digital Solutions provides 100% digital, electronic, and intangible services. No physical parcels, paper packages, or tangible media are shipped. All deliveries are completed electronically over secure internet channels.
2. Methods of Delivery
- Remote Diagnostic & IT Support: Delivered in real-time via secure remote desktop software (AnyDesk, TeamViewer) and live WhatsApp voice or chat coordination.
- Graphic Design, PDF & Document Files: High-resolution export files (PNG, SVG, PDF, DOCX) delivered via secure cloud download links (Google Drive) and email.
- Websites & Software Applications: Delivered by deploying live code to client hosting/domain (Cloudflare Pages, Vercel, cPanel) or transferring GitHub code repositories.
- Consultation Sessions: Delivered via scheduled WhatsApp audio or chat consultation accompanied by a written Action Summary PDF.
3. Standard Turnaround Timelines
| Service Category | Delivery Timeline |
|---|---|
| Remote Computer Quick Fixes | Same day (within 1 to 4 hours of payment) |
| Document & PDF Tasks | Within 24 hours |
| Logo & Ad Design Creatives | 24 to 48 hours |
| Google Business Profile / Maps Setup | 2 to 4 working days (subject to Google review) |
| Standard Business Website | 5 to 8 working days upon receipt of content |
| Custom Web / Android Apps | Milestone-based (agreed upon project kickoff) |
4. Confirmation of Delivery
Upon completion of any service, a formal handover notification along with links, access credentials (where applicable), and deliverables is sent via email and WhatsApp to the client. The client is given 48 hours to review and request revisions.
5. Delivery Support Inquiries
If you experience any delay or difficulty accessing your digital deliverables, contact us immediately:
WhatsApp: +91 77387 89773
Email: shubham@helpit.in