Privacy Policy
Last Updated: October 2026
1. Introduction
At HelpIt Digital Solutions ("we", "our", or "us"), accessible via helpit.in, we are committed to respecting and protecting the privacy of our website visitors, customers, and business partners. This Privacy Policy outlines what information we collect, how it is used, and the measures we take to keep it confidential.
2. Strict Security & Zero-Password Rule
We NEVER ask for, store, or process your personal account passwords, banking PINs, or SMS OTPs. Any remote diagnostic assistance performed via screen sharing (AnyDesk, TeamViewer) is conducted transparently under your direct visual supervision and terminated immediately upon session conclusion.
3. Information We Collect
- Contact Details: Your name, email address, phone/WhatsApp number provided during checkout or contact inquiries.
- Billing Details: Payment transaction identifiers, billing address, and GSTIN (if provided). Payment card and UPI credentials are processed directly by our RBI-licensed payment gateway partner, Razorpay, and never stored on our servers.
- Technical Information: Browser type, operating system, IP address, and anonymized usage analytics to ensure optimal site reliability.
4. How We Use Your Information
We utilize the collected information strictly for:
- Delivering purchased digital services and fulfilling technical support requests.
- Generating accurate GST tax invoices and payment receipts.
- Communicating milestone updates and responding to support inquiries via WhatsApp or email.
- Complying with applicable Indian laws, tax regulations, and cyber security norms.
5. Data Sharing & Third Parties
We do not sell, rent, or trade your personal information to third parties. Data is shared exclusively with necessary infrastructure providers:
- Razorpay Software Private Limited: for secure payment processing.
- Cloudflare Inc.: for edge hosting, DNS protection, and DDoS mitigation.
6. Contact Information
If you have questions regarding this Privacy Policy, please reach out to us:
Email: shubham@helpit.in
Address: Sector 62, Noida, NCR, India - 201301