Refund & Cancellation Policy
Last Updated: October 2026
1. Overview
At HelpIt Digital Solutions, we stand firmly behind the quality and integrity of our digital services and technical solutions. We strive for 100% client satisfaction and operate with clear, transparent cancellation and refund guidelines.
2. "No-Fix, No-Fee" Guarantee (Remote Tech Support)
For remote diagnostic and computer repair sessions (e.g. Quick Fix ₹500, Standard Help ₹999):
- If our engineering specialist determines that your technical issue cannot be resolved remotely (for instance, due to permanent hardware failure), you are entitled to a 100% full refund.
- Refunds under this guarantee are initiated within 24 hours of session conclusion.
3. Project Cancellations & Milestone Refunds
For web development, custom software, and package designs:
- Prior to Work Initiation: If you request cancellation before work has commenced, a 100% refund is processed minus payment gateway transaction fees (if applicable).
- During Development: If cancelled after initial drafts/mockups have been delivered, advance payments cover consumed engineering hours and completed milestones.
- After Final Delivery & Approval: Once final deliverables, domain setups, or code repositories have been handed over to the client, fees are non-refundable.
4. Monthly Subscriptions & Retainers
Monthly retainers (SEO, website maintenance, Google Business management) can be paused or cancelled at any time with a 7-day notice prior to the next billing cycle. No fees are charged for subsequent months.
5. Refund Processing Timeline
Approved refunds are credited directly back to the original source account (UPI, Debit/Credit Card, or Net Banking) via Razorpay within 5 to 7 business days, in accordance with standard Indian banking clearance timelines.
6. Requesting a Refund
To request a refund or cancellation, message us on WhatsApp at +91 77387 89773 or email shubham@helpit.in with your payment reference ID.